Refund and Returns Policy

Customer satisfaction is our priority.

1. Returns:

   • Products can be returned within 7 days of delivery if found defective or damaged.

   • The product must be unused, with original packaging and receipt.

2. Refunds:

   • Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.

   • If approved, the refund will be processed within 7–10 business days to your original payment method.

3. Non-Refundable Items:

   • Custom installation services

   • Used or damaged items due to misuse

4. Warranty Claims:

   • Products come with a standard manufacturer’s warranty. For warranty claims, contact us directly.

5. Contact for Returns:

   • Email: cctvsecuritynepal@gmail.com

   • Phone: +977-9764397820